DaaS Creative Process Coordinator

Permanent employee, Full-time · Banja Luka

More than a job

We are seeking a dynamic and highly organized Project Coordinator to be the central hub of our innovative Design as a Service (DaaS) offering. This is more than just a scheduling role; it’s a chance to be the vital link between our clients' creative visions and our talented design team. 
The ideal candidate thrives in a fast-paced environment, effortlessly translating client needs into actionable design tasks and ensuring a seamless, positive experience from start to finish. You will be the engine that powers our creative output and the guardian of client satisfaction.

What you'll do
  • Client Communication & Relationship Building: Become an integral part of our team, working alongside the primary point of contact to serve our DaaS clients. You'll play a crucial role in building strong relationships and ensuring their needs are understood and met with enthusiasm.

  • Creative Consultation & Briefing: Proactively assist clients in devising their creative design scopes to best optimize their digital presence.

  • Task Management & Prioritization: Manage the entire lifecycle of design requests using our project management tools, from initial submission to final, on-time delivery.

  • Workflow & Timeline Management: Plan, schedule, and prioritize tasks for the design team, effectively help managing capacity and ensuring a smooth, efficient workflow.

  • Collaboration & Support: Work closely with the design team to resolve any roadblocks, answer questions, and foster a collaborative and positive working environment.

Experience you'll bring
  • Proven experience in project coordination, traffic management, or a similar organizational role, preferably within a creative agency, marketing, or tech environment.

  • A solid foundational understanding of the creative design process and a keen eye for visual aesthetics, particularly for social media and digital content.

  • Exceptional time management and organizational skills, with a proven ability to manage multiple tasks and clients simultaneously without sacrificing quality.

  • Impeccable written and verbal English skills are essential.

  • A positive, proactive mindset with excellent interpersonal skills and a talent for building rapport with both clients and internal teams.

  • Proficiency with project management software (e.g., Asana, Trello, Monday.com) is highly desirable.

  • Proficiency in German is a significant plus, but not required.

What will you be a part of

From your very first day, you’ll join a team of passionate digital marketers. You’ll collaborate across departments where everyone loves to share knowledge and grow together. Our team sets a high bar for quality, so you’ll be challenged - but also fully supported.

While the professional environment is top-tier, we also prioritize the social side. At Obsidian Digital, we have a vibrant culture full of social activities - including a padel club, annual trips, Friday bars, and a dedicated social committee. There’s always room for a team event or a casual evening at the office with a drink or two.

How to apply

If you are a highly organized and creative individual who thrives on making things happen and wants to play a crucial role in a fast-growing service, we want to hear from you! 
Please submit your CV and a brief cover letter explaining why you believe you're the perfect fit to coordinate our Design as a Service.

About us
Obsidian Digital was founded in 2016 with the vision of creating the Nordic region’s best performance agency. We dare to say that our rapid and sustained growth reflects our clients’ success. With over 10 years of experience on the client side, we chose to specialize in performance marketing and create an agency that we would have chosen ourselves. We believe that hard work, combined with technology, data, and analysis, creates the winners of the future. 
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